Returns & Exchanges
At GLDN, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items. Please note that personalized or custom-engraved jewelry is final sale and cannot be returned.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Your Items
Securely pack your jewelry in its original GLDN packaging to ensure it arrives back to us in perfect condition.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing